FAQs

The Answers You Need

Do you make Custom Dresses  as well

Yes we do!  We specialise in Matric dance dresses, wedding dresses, bridesmaids dresses, mother of the bride/groom dresses, cocktail dresses, and many more. You can find out all you need to know here.

What is your lead time for custom made dresses and custom orders

It depends on how busy we are, but a generally it takes about 3 months.

What is your processing and dispatch time?

Once payment reflects, orders will be processed within 7 working days and handed over to a courier company for delivery (i.e. date of dispatch).

How does the tracking of my order work?

Once dispatched you will be notified via email with your tracking number and where you can go to track your order. Orders will take approximately 2-4 working days from date of dispatch depending on where you live.

Can I come and collect my order from your studio?

Yes you can. Once your order is ready for collection you will be notified via email with the hours for collection as well as the address. Please do not come collect before you have received your notification email.

I have a problem buying online. Now what?

If you are experiencing ANY technical difficulties when making a purchase online – please email Eloïse at jasminefds@icloud.com and she will assist you in completing your purchase as well as with any other queries you may have

What if I have a defective product or want to return a product I am unhappy with?

Please email jasminefds@icloud.com with your concern. ** Please review our Return policy at here.

How does your sizing work?

Please refer to the following size chart here.